Job ID: 12037

Field Service Engineer (f/m/d) Inorganic Mass Spectrometry



Ihre Aufgaben.

The main focus of the role is repair, maintenance and installation of mass spectrometry products at customer sites across Germany.

A day in the Life:

  • Perform remote and on-site troubleshooting, maintenance, repair and installation on IOMS products (incl. pumps, cooler, auto-sampler)

  • Provide on-site training relative to system service, maintenance, and basic operation.

  • Keep track and maintain local spare part’s inventory.

  • Diagnose problems over the phone and/or using remote software. Follow up to ensure problems were resolved to the customer’s happiness.

  • Actively monitor the status of contract, warranty and time and material install customers. Track and schedule on-site PM visit(s).

  • Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, Field Service Reports, Service Work Orders and Quotes.

Ihr Anforderungsprofil.



Technology diploma in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, or equivalent


  • Experience in technical services on electronic scientific instruments desired 

Knowledge, skills, ability

  • Multi-disciplinary technical skills / excellent with software, electrical, and mechanical systems

  • System-level diagnostic skills using inquiries, observations, system schematics & documentation, software tools, and communications / electrical diagnostic aids (break-out box, meters etc.)

  • Ability to think critically, learn new sophisticated technologies, cultivate collaboration, clearly document requirements, and deliver results

  • Excellent interpersonal communication skills; must have a professional working proficiency in English and German

  • Organization, planning and time management skills

  • Driving licence required

  • Ability to travel up to 75% (Germany)


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