Job ID: 11722

Product Support Specialist

Stellenart.

Festanstellung

Ihre Aufgaben.

As Product Support Specialist you will facilitate and execute post sales actions and initiatives aimed to drive customer satisfaction by troubleshooting and solving customers’ challenges for the Thermo Scientific HPLC and consumable business. Further, you will have responsibility for product quality by sharing the field experience with cross functional teams to identify and drive improvements. Your feedback is key to share customer experience within new product development projects in collaboration with sales, quality, support and marketing partners globally.

What you will do

  • Deliver international support to our customers to troubleshoot issues, optimize methods, and resolve technical problems
  • Investigate reported product failures and perform analysis to determine cause of the problem
  • Efficient communication of field feedback to all relevant departments in order to continuously improve our product quality
  • Responsible for escalation management/participation in escalation Calls
  • Responsible for project work and –management
  • Support the trainings department in training preparation
  • Other miscellaneous duties as assigned

Ihr Anforderungsprofil.

Education

  • Bachelor’s degree required, preferably in chemistry or life sciences
  • Master’s or related advanced degree beneficial

Experience

  • Profound experience in application development and/or field service within pharmaceutical or food analysis segment, or related experience
  • GC and LC equipment and lab experience, ideally in combination with MS beneficial

Knowledge, Skills, Abilities

  • Effective in building relationships; a collaborative approach
  • Demonstrated confidence in written, interpersonal and oral communication in English is essential
  • Proactive, independent, assertive, self-starter with the ability to work with a diverse and global team
  • Good project management and leadership skills
  • Affinity to technical contexts, combined with strong critical thinking and problem solving capabilities
  • Ability to prioritize, and work in a dynamic and evolving environment
  • Willingness to travel and work global hours as required

Vorteile.

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