IT Support Backlog Cleared and GMP Lab Relocated
Healthcare company with a GMP-certified laboratory
A considerable backlog in IT support and network administration impaired operations, affecting IT security and lab networking.
The challenge
The situation
A considerable backlog in IT support and network administration tasks impaired operational efficiency. Central areas such as IT security, integration into daily operations and network planning for laboratories were affected, requiring a comprehensive approach to process optimization.
Our approach
What we delivered
Staff training on IT security, because part of the backlog came from requests that can be resolved at the workplace itself.
Integration of the tasks into daily operations, so that the backlog does not rebuild the moment the project ends.
Network planning for the laboratories as the precondition for relocating a GMP-certified laboratory at all.
The outcome
Results & impact
100% backlog cleared
Complete resolution of the IT support backlog.
1 GMP lab relocated
Successful relocation of a GMP-certified laboratory.
In summary
The IT support backlog is fully cleared, the tasks are integrated into daily operations and a GMP-certified laboratory was successfully relocated.
Related expertise
IT Process Management →
Restructuring the daily routines for seamless integration of IT support tasks with clear prioritization corresponds directly to optimizing IT operating processes such as incident and service management.
IT Audits & ISO 27001 →
The IT-security training program with updated security protocols picks up the same safeguarding of information systems that is central to IT security audits per ISO 27001.
Business, Data & IT →
Building an efficient yet secure IT landscape in the healthcare company mirrors the overarching question of how to design IT structures that are GxP-compliant and business-capable at once.
Good Manufacturing Practice (GMP) →
The successful relocation of the GMP-certified lab without critical findings shows compliance with GMP requirements during safety-critical network and site planning.
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Sources
- Entourage project experience (anonymised)
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