QC Lab Optimization Through Clear Roles and Kanban Control
Pharmaceutical company with a heavily loaded QC lab
Insufficient prioritization, unclear roles and low employee satisfaction led to bottlenecks and delays in the QC lab.
The challenge
The situation
The quality control lab struggled with insufficient prioritization of tasks and low employee satisfaction. Unclear roles and disorganised workflows led to bottlenecks and delays in project completion and called for a strategic intervention.
Our approach
What we delivered
Reorganisation of the quality assurance groups in the lab, as the basis for being able to prioritise some hundred active projects at all.
Clear definition of roles and responsibilities, because the unclear roles were causing both the bottlenecks and the low satisfaction.
Introduction of a Kanban planning board to manage workload
The outcome
Results & impact
20% more workflow optimization
Improved workflow organization and prioritization in the QC lab.
Around 100 active projects
Transparent management of ongoing projects via the Kanban board.
In summary
The QC lab works with clear roles and transparent Kanban control; bottlenecks and delays in project completion have fallen markedly.
Related expertise
Good Laboratory Practice (GLP) →
The case study takes place directly in the QC lab of a pharmaceutical company, whose workflows and process reliability were optimized in a GLP context.
Lean Lab →
Introducing a Kanban planning board for prioritization and bottleneck avoidance in the lab is a classic lean-lab approach.
Quality Management & Operational Excellence →
The case study combines increased operational efficiency with seamless process reliability and no critical findings, exactly the interlock of quality system and operational excellence.
Continuous Improvement Programs →
The newly defined roles, responsibilities and Kanban board aim at a lasting improvement culture rather than one-off measures in the lab.
Similar projects
More on Pharma →
Sources
- Entourage project experience (anonymised)
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