Business, Data & IT
ERP Software Implementation Support.
A bridge between business requirements and IT implementation. We support life sciences companies in the operational management of ERP projects—drawing on our industry expertise in pharmaceutical processes, GMP requirements, and regulatory compliance.
Why Do ERP Implementations Fail in the Life Sciences Industry?
ERP projects rarely fail because of the technology—they often fail due to a lack of domain expertise:
- Business requirements are not being translated correctly into ERP requirements.
- GMP-critical processes are not adequately addressed in the ERP design.
- User Acceptance Tests (UAT) are conducted by the business side without adequate methodological preparation.
- Go-live issues arise because training and change management phases are cut short.
Do your ERP key users have sufficient industry expertise and time to test and evaluate GMP-critical requirements?
Our ERP implementation support services.
We bring in-depth life sciences expertise to ERP projects—specifically on the business side, not the IT side.
Business Requirements & Process Design
Identification and detailed documentation of technical requirements for pharmaceutical processes (batch management, quality workflows, batch release, traceability) and their translation into specific ERP configuration specifications.
User Acceptance Testing (UAT) Support
Planning, development, and execution of robust UAT test plans for GMP-critical processes. Technical evaluation of results and defect management through to successful go-live approval.
Key User Training & Train-the-Trainer
Specialized training programs for pharmaceutical ERP users: GMP-compliant use, batch record creation, and QA workflows. Implementation of train-the-trainer programs to build sustainable internal expertise.
Go-Live Support & Hypercare Phase
Technical support during the crucial go-live week. Prompt resolution of operational issues, issue tracking, and escalation support during the critical production ramp-up phase.
Frequently Asked Questions About ERP Implementation Support.
What does a business-side ERP implementation consultant do?
He translates business requirements into ERP configuration specifications, verifies that the design accurately reflects the processes, conducts UAT tests, and provides GMP-compliant training to users. He serves as the essential link between the business side and IT.
Why is UAT critical in the life sciences?
User Acceptance Testing (UAT) is the final testing phase conducted by business users. In the life sciences sector, UAT must cover GMP-relevant scenarios, as successful completion of UAT is a prerequisite for PQ acceptance and go-live.
When should technical support be contacted?
Once GMP-critical processes (e.g., production planning, CAPA, batch release) are implemented in the ERP system. External business expertise helps prevent costly IT misconfigurations, which are often only discovered shortly before go-live.
What is a train-the-trainer approach in ERP projects?
Internal key users first receive intensive training from external experts. These key users then train the broader user groups within the company themselves. This builds long-term internal expertise and helps keep costs down.
Related IT & Compliance Topics.
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